If a customer refuses to present an identity document or does not provide the required information, Tavex cannot carry out the transaction.
This is required by the Law on the Prevention of Money Laundering and Terrorism and Proliferation Financing: a financial institution does not carry out a transaction with a customer who has not been fully identified or for whom the information required by law has not been obtained. This is not a choice made by a Tavex employee, but a legal requirement that applies to all financial institutions.
What information may be required
- a valid identity document (passport or identity card);
- the purpose of the transaction;
- documents confirming the origin of funds, if the risk profile of the transaction requires it.
Tavex recommends
If you do not have a document with you right now, we can carry out the transaction once you provide it. To find out which documents are accepted for identification and when additional documents may be requested, see Customer identification.
Tavex keeps information about a transaction that did not take place in accordance with the procedure set out by law. To learn how we process and protect your data, see our Personal Data Processing Principles.
Have questions? Our Dealing Department staff will be happy to help.
☎ +371 6720 5533