Artificial Intelligence Policy
How Tavex uses artificial intelligence
Artificial intelligence (AI) helps us prepare articles, translations and visual materials more quickly. It is a support tool, not a decision-maker: Tavex employees are responsible for everything we publish, and we do not enter your personal data into AI tools.
In brief
Content prepared with the help of AI is checked and edited by a responsible Tavex employee before it is published.
We do not enter customers’ personal data or confidential information into AI tools.
Decisions about your transactions, identification and customer due diligence are made by Tavex employees.
If we publish an AI-generated image, video or audio that depicts real people, objects or places and could appear authentic, we label it.
Where we use artificial intelligence
Articles and news
AI helps us structure and edit articles on precious metals, currencies and financial markets. Facts, figures and conclusions are checked by a Tavex editor, who is responsible for the published content.
Images and visual materials
We use AI to create illustrations, infographics and other visual materials. If an AI-generated image, video or audio depicts real people, objects or places and could appear authentic, we label it with the notice “Created with the help of artificial intelligence”.
Translations
AI helps us translate website content into Russian, English and Lithuanian. Translations are checked by a Tavex employee before they are published.
Internal work
AI helps us prepare internal documents and analyse aggregated, anonymised data that cannot be used to identify a specific individual.
Where we do not use AI
- In decisions about you. AI does not make decisions on whether to carry out or refuse a transaction, or on customer identification, due diligence or transaction monitoring.
- In processing your personal data. We do not enter customers’ personal data, transaction information or confidential information into AI tools.
- In communicating with you. Your questions at our branches, by telephone and by e-mail are answered by Tavex employees, not by an AI assistant.
During remote identification, the service provider Veriff automatically compares an image of your face with the photograph in your identity document. This is an identity check required by law, and Tavex does not use it for any other purpose. For more details, see the Personal Data Processing Principles.
Which tools we use and how we protect information
- Tavex uses the AI tool Claude (Anthropic) with a business account. Its terms provide that the information entered is not used to train AI models.
- AI tools may only be used by employees who have read Tavex’s internal rules on the use of AI and have been trained to use them responsibly.
- Responses generated by AI may contain errors, so they are always checked by a human before they are used or published.
- Tavex complies with the Artificial Intelligence Act (Regulation (EU) 2024/1689) and the General Data Protection Regulation (GDPR).
Questions about the use of AI
If you believe that material published by Tavex has been created with AI and has not been labelled, or if you have any questions about the use of AI, please write to our Data Protection Officer at dpo@tavex.lv.
Controller: SIA TAVEX, reg. No. 40003585673, Elizabetes iela 21a-103, Rīga, LV-1010.
Entry into force and amendments
This policy enters into force on 1 October 2026. We will update the policy if our use of AI changes. The policy has been prepared in Latvian and translated into Russian, English and Lithuanian; in the event of any discrepancy, the Latvian text prevails.
